FAQ

How Do I Access My Email Account

To set up an email account or see what characters are supported in an email address, see How do I create an email account?

With an E-Mail Client

You can access your email account on the internet or through an email client (i.e. Outlook, Eudora).

With Webmail

See How do I check my email account using webmail? .

What is my mail server?

There are several mail servers that are available to you.
Here are some of the mail servers that are available:

Server TypeServer NamePort
POP3 & IMAPmail.(domain.com)110 (POP3) & 143 (IMAP)
POP3 & IMAPmail.emailsrvr.com110 (POP3) & 143 (IMAP)
POP3pop.emailsrvr.com110
IMAPimap.emailsrvr.com143
SMTPsmtp.emailsrvr.com25, 587, 8025, and 2525
SMTPmail.emailsrvr.com25, 587, 8025, and 2525
SMTPmail.(domain.com)25, 587, 8025, and 2525
POP3 with SSLsecure.emailsrvr.com995
IMAP with SSLsecure.emailsrvr.com993
SMTP with SSLsecure.emailsrvr.com25, 465, 587, 8025, and 2525

If you have any questions, please contact support.

How do i check my email account using webmail?

You can access webmail a couple different ways:

  1. Go to webmail.”your domain name” (e.g. webmail.domain.com). Then sign in with your full email address and password (that you set up in the control panel).
    OR
  2. Go to mail.emailsrvr.com. Then sign in with your full email address and password (that you set up in the control panel).
    The first method only works as long as DNS is pointed at us (and has had 24-48 hours to propagate), the second is DNS independent and can be used for testing.

If you have not yet set up an email address, see How do I create an email account?

Does the Instalogic cloud support secure email?

Secure email is supported and below are the server names and ports that you can use to configure your email client(s) with:

  1. POP3 with SSL
    • Address: secure.emailsrvr.com
    • Port: 995
  1. IMAP with SSL
    • Address: secure.emailsrvr.com
    • Port: 993
  1. SMTP with SSL
    • Address: secure.emailsrvr.com
    • Ports: 25, 465, 587, 8025, and 2525

How do i access webmail via mobile device?

You can access a mobile version of the webmail by going to mail.emailsrvr.com/mobile.
You can also substitute your domain for emailsrvr.com when pointing to our name servers or if you have the appropriate CNAME records setup on your current name servers. (If you’re pointing to our nameservers then by default you have these records setup, unless modified otherwise by you)

Setting up email on your mobile devices

  • How do I configure my email account on my Palm Pre?
  • How do I configure my email account on my iPhone?
  • How do I configure my email account in Windows Mobile?

How do i add an email address to the webmail address book?

  • Access your email account by using “webmail.” and your domain name (i.e. webmail.yourdomain.com).
  • Login using your username (i.e. jsmith@yourdomain.com) and password.
  • Click “Contacts” in the upper left hand corner.
  • Then click “Add Contact” and add necessary information.
  • Once all information is filled click “Save”
    Once the email address has been added, it should appear in your Contact List. You can access your Contact List by clicking on the “Contacts” tab in the upper left hand corner.

How do i change an email password?

To change your password for an email account, please follow these directions:

  1. If you have not yet set up an email address, see How do I create an email account?
  2. Click on the “Hosting” section link in the left nav bar.
  3. Select the website for the email account you want to edit.
  4. Click on the “Email accounts” tab at the top of the page.
  5. Click on the email account you want to edit from the list.
  6. Enter the new password in the “Password” text box and again in the “Confirm Password” text box.
  7. Click “Save” at the bottom to confirm your password change.

You can also change your password within webmail as well:

  1. Access your email account by using “webmail.” and your domain name (i.e. webmail.yourdomain.com).
  2. Login using your username (i.e. jsmith@yourdomain.com) and password.
  3. Click on the “Settings” link in the upper right corner.
  4. Click on the “Change Password” menu in the left hand site and complete the instructions.

How do i change the amount of storage space for email account?

Every Cloud Sites account provides you with access to an unlimited number of mailboxes per domain at no additional charge. Each mailbox can have up to 1GB of storage space.
If you require mailboxes larger than 1GB, or are looking for a more feature rich email experience, we recommend upgrading to our separate InstaMail accounts. Migrating your mail to InstaMail is an easy transition and you will not lose your mailboxes or messages.Benefits of using InstaMail include but are not limited to:
* 10GB mailboxes
* Manage your email accounts from an advanced Control Panel
* 50MB attachment limits

How do i compose a new message in webmail?

  • Access your email using “webmail.” and your domain name (i.e. webmail.yourdomain.com).
  • Login with your username (i.e. jsmith@yourdomain.com) and password.
  • Click the “Compose” icon at the top of the page.
  • Enter the recipient’s email address in the “To:” text box.
  • Enter the text of the message in the text box and click “Send” to send now or “Save Draft” to save the message to send later.

How do i create an email account?

  • Log in to your control panel.
  • Click the “Hosting” on the left navigation menu. Then select “Cloud Sites”.
  • Click on the website you want to work with in your Website List. See How do I add a website? if the website is not in your list.
  • Click on the “Email Accounts” tab.
  • Under “Email Accounts For Your Website,” click “Add.”
  • Provide Username (i.e. jsmith@yourdomain.com), First Name, Last Name and Password in the appropriate text boxes on the form and click “Add.”
    Please note that the username can only contain letters, numbers, dots (.), hyphens (-) and underscores (_). It must also begin with either a letter or a number.

How do i view email headers?

Email headers are very useful in troubleshooting any issue related to email, from tracking spam to correcting catchalls and bounced messages.
To view email headers in webmail, there is a “Full Header” link located on the top right corner.
Different email clients also allow you to view headers:Outlook — Right click on the message, select “Options,” header information is located in “Internet Headers” text field.Outlook Express — Double-click on the message, select the “File” menu, click “Properties” and “Details.”Apple Mail — Double-click on the message, choose “View,” select “Customize Headers” and drag the “Show Headers” icon into your toolbar.Entourage — Double-click on the message, select the “View” menu, click “Internet Headers” and use your mouse to pull down on the line below the header so that the entire header is visible.Eudora — Double-click on the message, click the button on the upper left-hand corner of the message.

Is spam filtering enabled on my email account?

Basic spam filtering is set up and enabled for all of your email accounts through Cloud Sites. If our spam filtering software suspects that an incoming message is spam, it will send the message to the Spam folder or prefix the message with “[SPAM]” depending on your email settings. You can change how spam messages are handled within the webmail interface and from your Cloud Services Control Panel.

Editing Spam Filtering for a Domain

To edit spam filtering settings for the entire domain:

  1. Log into your Cloud Services Control Panel
  2. Click on Hosting , then select Cloud Sites . Then select the website you want to modify spam settings for and click on the Email Accounts tab.
  3. You can customize domain wide spam settings in the Spam Settings section.
  4. Click Save.

Editing Spam Filtering for an Email Account

To edit spam filtering settings for an individual email account:

  1. Log into webmail for the email account in question.
  2. Click on the Settings link on the top right corner.
  3. Click on the Manage spam options link on the left menu. You can also manage your white/black list there as well.

See Also

For more information regarding the spam filter, please see Spam Settings.

Is there Antivirus protections on my email accounts?

We are constantly updating our virus and spam filtering features. The sad reality is that virus and spam attacks change frequently so email providers have to keep up the pace or end up disappointing their customers.

Our Newest Filters

If one of our users sends an email with a virus in it, the email will not be delivered, and the user will receive an automated response from our server that lets the user know that their machine appears to be infected with a virus and needs to be disinfected. This is still .reactive. support, I know. But I just can.t think of a good way to download the right fix for each type of computer and each type of infection and then send that to the infected user. Let me know if anyone has any ideas. We have also improved our scanning inside of attached graphics files (.png, .jpg, .gif) for certain types of viruses that use buffer overflows inside those graphics files to infect a new system.

Why?

Most commonly an email virus makes a fake .From. address for new emails it generates. A lot of people like to reply to an emailed virus and say something useful like, .Hey, Bob, you have a virus.. But because the .From. address was forged, Bob.s computer wasn.t really infected.Bob was simply another name in the address book of the infected computer. I did this once a long time ago. Sorry, Ted. In an interesting but only partially related note, lots of anti-virus programs would auto-reply to these virus emails and accuse good people like Bob and Ted of being infected when they really weren.t. Our system has always been smart and kind enough to not bother the addressee.s in the .From. field. Anyway, a few viruses now use the real sender’s email address in the (From) field and use proper SMTP settings from the computer’s email program. In our case we can see these attempts and will be letting the user know that they need to look at running some anti-virus updates. And we needed to increase our scanner.s abilities with graphics files. Some graphic files have a little information field that indicates the total size of the graphic file. But certain viruses now put in a bad piece of data in that size field and then tack on malicious computer instructions at the end of the graphic file that act as the virus. We.re now better at catching those viruses.

The Order Of Things

We scan for viruses first. That way, if a message is infected with a virus, we can skip the spam filtering and save a little processing power for moving more legitimate email.

Should i use POP or IMAP? What is the difference?

POP


When you check your email with a POP connection, new email messages are downloaded to your computer and are then deleted from the email server.
Access: Since your email is stored on your computer, you must be at your computer to access your email.
Storage: You don’t need to worry about running out of online storage space. Since you’re downloading your emails to your computer, you can keep as many emails as your computer can store.
Backup: You should implement an effective backup system for your computer, in case you need to retrieve lost or deleted emails.
Internet Connection: You will need an Internet connection to download email, but you can view your downloaded email offline (i.e., without an Internet connection).

IMAP


When you check your email with an IMAP connection, you are accessing and managing your email directly from the email server.
Access: Since the emails are stored on the email server, you can access and manage your email and email folders from multiple computers or mobile devices.
Storage: If you have limited online storage space, you may need to delete some emails periodically to avoid exceeding your storage capacity.
Backup: Email is automatically backed up every evening; so, if you accidentally delete an email, your email administrator can retrieve it even up to 14 days later. Internet Connection: If you do not have an Internet connection, you cannot access your email.
Note: By default, email software applications (e.g., Outlook, Thunderbird) store your sent, draft, and trash email on your computer, rather than storing it on the email server (as it should with an IMAP connection). You may need to make some adjustments to your email software setup so that sent, drafts, and trash email will be stored in your online Sent, Drafts, and Trash folders.

What are Auto-responders? How do i set them up?

An autoresponder is an email that is sent automatically to anyone who sends an email to your account. You will still receive all of your messages as usual, but everyone who emails you will receive the message that you set up in response. If you are going to be out of the office, you can use this type of message to let people know when you will be back.
To set up an autoresponder.

  1. Access your email using “webmail.” and your domain (i.e. webmail.yourdomain.com).
  2. Sign in with your username (i.e. jsmith@yourdomain.com) and password.
  3. Click on the “Settings” link on upper left corner and then click on the “Incoming Mail.”
  4. On the “Auto-Reply” tab, change the “Status” to On and then enter your message and click on the “Save” button.

What are the limits on SMTP email?

When sending out email from your email client such as Mac Mail or Outlook, webmail or using authentication in your code to our mail system, there are limitations on how many messages you can send out.
You may not use your Mail Service to send Bulk Mail. “Bulk Mail” means email messages of similar content that are sent to more than two hundred and fifty (250) recipients. Attempts to circumvent this restriction by breaking up bulk email over time, using multiple accounts, or other means will be a violation of this restriction. If larger amounts of messages are needed to be sent you should use our internal relays following the guidelines in the article below.
The Instalogic Cloud may block or delete mail that violates this AUP. In addition, your mail services may be suspended or terminated for violation of this AUP in accordance with the Terms of Service.

What is a catchall address? How do i set a catchall address?

A catchall address is a designated mailbox where any email sent to a non-existent email address will be delivered. To better help explain catchalls, review the example below: You have the following mailboxes setup on your account:

  • john@yourdomain.com
  • bill@yourdomain.com
  • catchall@yourdomain.com (Which is set as the catch-all)

Now in this example, any email sent to john@yourdomain.com would be delivered to that corresponding mailbox.
The same would hold true for any email sent to bill@yourdomain.com. However, what would happen if an email was sent to “frank@yourdomain.com”?
Because the mailbox frank@yourdomain.com has not been setup in the system, normally the email would be rejected with a “user unknown” message and would be returned to the sender. However, if you have a catchall setup, like in the example above, the email would be delivered to the catch-all mailbox. This would hold true for email sent to any other addresses which have not been setup as mailboxes on the system.
To set up a catchall email account for a particular domain:

  1. Log in to your control panel.
  2. Select the “Hosting” link in the left navigation bar. Then select “Cloud Sites
  3. Select the domain for which you wish to add a catch-all account from the “Websites” list.
  4. Click the “Email Accounts” tab in the bar at the top of the page.
  5. Add the email account that you want to use for the catch-all (i.e. catchall@yourdomain.com).
  6. Under “Mail Preferences” at the bottom of the page, select “Send them to this account (catchall)” and select the account you want to use from the pull-down menu.

What is email forwarding? How do i set it up?

Email forwarding allows you to automatically send all of the emails received at a configured email account (or accounts) to be sent (forwarded) to one or more email addresses.
NOTE: You may set up a total of 15 email forwards . Of the 15 forwarding addresses a maximum of 4 of them can be used which are on an external domain (a domain other than that which the email is configured on). These entries must be separated by commas.
It’s also important to note that it may take up to 15 minutes for the changes to the mail account become effective.
To set up an email forward for one of your email accounts:

  1. Log in to your control panel.
  2. Click the “Hosting” section link in the left navigation bar and then click on “Cloud Sites”
  3. Select the Cloud Site domain name that contains the email account you would like to add the email forward to.
  4. Click the “Email accounts” tab.
  5. Select the email account from the list.
  6. At the bottom of this page, enter the email address you want to forward to in the “Forwarding Address” text box (multiple entries MUST be separated by a comma).
  7. Click “Save.”

Important Note: Once the email forward has taken effect, email will no longer arrive at this mailbox it will be immediately sent to the forward address(es).
To have the mail server retain a copy of the message:

  1. Log in to webmail (http://webmail.emailsrvr.com) for the email address that has the forwarding addresses applied to it.
  2. Click on the “Settings” link in the top right corner.
  3. Click on the “Incoming Email” link on the left menu.
  4. Under the “Forwarding” tab, check the box “Save a copy of forwarded email.”
  5. Click “Save.”

Again, please allow up to 15 minutes to lapse prior to testing any of these changes.

What is Outlook express error 0x800CCC0E?

This error message reads:
The connection to the server has failed. Account: ”, Server: ”, Protocol: SMTP, Port: 25, Secure (SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E
If you receive this error code you are more than likely having an issue with your internet service provider (ISP) blocking access to port 25. You can change your SMTP port number that your email client uses within your client configuration. The standard alternate port for use is 587.
If you are still experiencing issues sending email please check your antivirus settings. Sometimes antivirus software can block email from being sent properly. If you have any additional questions, please contact us at support@instalogic.com

What MX host should i use?

The Rackspace Cloud’s network currently has two mail exchangers (MX hosts) to provide you with a highly available mail solution. If you choose to run your own DNS servers or host your DNS elsewhere, our current MX record setup is as follows: (bind format)

  • yourdomain.com. 3600 IN MX 10 mx1.emailsrvr.com.
  • yourdomain.com. 3600 IN MX 20 mx2.emailsrvr.com.

Please check back often as we will add more MX hosts as our system continues to grow.
For the best Instalogic Cloud mail experience we recommend keeping your MX hosts up to date. Of course, if you host your DNS with The Instalogic Cloud, you will not need to make any changes and all of the MX hosts will be updated automatically.

Why am i not receiving email?

–Make sure the email account has already been created in Cloud Sites control panel. For more information on setting up an email account in the control panel, see How do I create an email account?
–Make sure your settings (POP server, SMTP server, username and password) are correct. For more information see How do I access my email account?
–The email you are supposed to receive may have had an attachment greater than 50 MB. If so, the email message would have been rejected by Cloud Sites’s mail servers. If this occurs, decrease the attachment size to less than 50 MB and then try again.
–The email you are supposed to receive may have been flagged as spam or contained a virus. See Is spam filtering enabled on my email accounts? and Is there Antivirus Protection on my email accounts?
–The email may have not been addressed properly. Look at the “To:” field to make sure that the message is being sent to a valid email address. If you believe the email was addressed incorrectly, you can check the catchall mailbox, if one has been set up, to see if the email was routed there. For setting up a catchall, please see What is a catchall address? How do I set a catchall address?
–Your DNS registration or transfer may not be completed yet. This process can take up to 48 hours, and email is not functional until this is complete.
–Make sure that your domain name has not expired. An expired domain will prevent mail from being delivered properly. For more information, see What happens if my registration expires?
–If none of these other suggestions work, please contact us: support@instalogic.com

Why can't my email attachments be sent?

Email attachments cannot be larger than 50 MB. If you are using an email client, make sure you have your email account properly configured. See How do I access my email account? for more information.

Why do i see SPAM in the subject of an email i received?

If the spam filtering options have been altered from the default settings to prefix the message with “[SPAM]”, you will see this tag added to the subject line of incoming messages that our spam filtering system suspects to be spam. To learn more about changing your spam settings, please see Is spam filtering enabled on my email accounts?

Why do i still receive Spam?

If our spam filtering software suspects that an incoming message is spam, it will be sent to the Spam folder. However, in some cases spam messages may be delivered to your Inbox or some messages you want to receive may be delivered to the Spam folder. You can customize your spam filtering settings and level of filtering within webmail.
To verify if spam filtering is enabled, please see Is spam filtering enabled on my email accounts?

The Catch All Account

If you’re account is configured to be the “catch all”, then spam will not be filtered and you will still see messages coming in as [SPAM] even though you may have it set to do otherwise

Recommended Read

Please visit our Spam_Settings article for an overview on how to manipulate various email spam settings.

Rules for using Cloud sites mail relays

If your application is going to be sending out single messages (or less than 25 messages at a time), we highly suggest using SMTP. SMTP is a better option for sending out small amounts of mail. If you have questions on configuring your application to use SMTP, please visit with a member of our support team.
On the other hand, you may need to use our mail relays if your application will be sending out messages to a larger mailing list. If that’s the case, please review the following rules for sending messages through our mail relays:

  1. Your message must have a working unsubscribe link, which must be demonstrated to us upon request.
  2. The message must have a valid Return Path. This means the message must have a valid from address listed in the message.
  3. The message of the email can only refer to the domain the message is being sent from. This means “DomainA.com” cannot send messages for “DomainB.com.”
  4. You must obtain Rackspace Site’s advance approval for any bulk or commercial e-mail, which will not be given unless you are able to demonstrate, at a minimum, that your intended recipients have given their consent to receive e-mail via some affirmative means, such as an opt-in procedure, your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the owner of the e-mail address for which the consent is given, you retain evidence of the recipient’s consent in a form that may be promptly produced on request, and you honor the recipient’s and Rackspace Site’s requests to produce consent evidence within 72 hours of receipt of the request.
  5. We do not allow bulk or commercial e-mail being sent to more than five-thousand (5,000) users per day at a rate of 250 messages every 20 minutes.
  6. Rackspace Sites may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time.

Using SMTP with your scripts

Using SMTP Authentication with ASP CDOSYS: How do I test CDOSYS SMTP functionality?
Using SMTP Authentication with PHP: How do I test PHP SMTP functionality?

How do i configure my email account in ChatterEmail?

Please see What is my mail server? for any questions concerning mail server names.
Setting Up ChatterEmail
Technical Manual: Configuration and Setup Document Updated:10/06
Setting Up ChatterEmail on Your Treo for the First Time
If you have not loaded ChatterEmail on your Treo, do the following in order to load the software on your Treo for a free 30 day trial.
1. Go to your Treo’s built in browser.
2. Type get.chatteremail.com in the URL section.
3. Accept the Palm installer application into applications.
4. Select Save and Open and do not change the location of the ChatterEmail download.
5. Select Run.
6. Ignore the Free IMAP account offer (You already have an IMAP account at Webmail.us)
7. Tap under Choose the account type.
8. In the drop-down menu and select Webmail.us.
9. In the Username box, enter your entire email address (e.g., myname@mydomain.com) , using all lowercase letters.
10. Tap the OK button.Your Treo is now setup for Push Email with your Webmail.us account
Setting Up a Mail Account if ChatterEmail is already loaded on your device
1. Tap the Menu button to activate the main menu.
2. Select New Account from the box menu.
3. Tap under Choose the account type.
4. In the drop-down menu and select Webmail.us.
5. In the Username box, enter your entire email address (e.g., myname@mydomain.com) , using all lowercase letters.
6. Tap the OK button.Your Treo is now setup for Push Email with your Webmail.us account
Assigning SSL Secure Server Settings
After setting up your mail account, you can follow the steps below to adjust your account settings to use the secure
(SSL) server. The SSL protocol allows you to send and receive secure email messages.
1. Tap the Menu button to activate the main menu.
2. Select Edit Mailbox.
3. In the Imap Server box, enter the secure email server name: secure.emailsrvr.com
4. Tap the Deliver tab
5. Place a check next to Use SSL
6. Tap the SMTP tab
7. In the Server box, enter the secure email server name: secure.emailsrvr.com
8. On the bottom of the screen select SSL
9. Tap the OK button.

How do i configure my email account in Entourage?

Setting up Entourage for IMAP

To set up Entourage for IMAP, do the following:

  1. Select Entourage / Account Settings.
  2. Click the New button.
  3. Click the Account type drop-down menu and select IMAP.
  4. Click the OK button.

Setting up Entourage for POP Access

To set up Entourage for POP, do the following:

  1. Select Entourage / Account Settings.
  2. Click the New button.
  3. Ensure that POP is selected in the Account type drop-down menu, and click the OK button.

To leave a copy of messages on the server:


A POP connection typically removes the email messages from the email server after you have downloaded new messages to your computer. If you would like to leave copies on the server, do the following:

  1. Select Entourage / Account Settings.
  2. Double-click your mail account, as it appears in the list.
  3. Click the Options tab.
  4. Check the Leave a copy of messages on the server box.
  5. To avoid exceeding your account storage limits, check the Delete messages from the server after . . . days box, and make changes to the days value, as desired.
  6. You may also want to check the Delete messages from the server after they are deleted from this computer box. This will reduce the amount of storage you are using on your server.
  7. Click the OK button.
  8. Click the Close button, located in the upper left corner.

How do i configure my email account in Eudora?

For MAC please see the IMAP or the POP documentations on setting up a POP or IMAP account in Eudora.
For Windows please see IMAP or the POP documentations on setting up a POP or IMAP account in Eudora.
Please see What is my mail server? for any questions concerning mail server names.

How do I configure my email account in Mail.app (Apple Mail & Mac Mail)?

Setting up Mail.app for IMAP

To set up Mac Mail for IMAP, perform the following steps:

  1. Open Mac Mail. If this is the first time that it has been used, the Setup Assistant will appear. Otherwise, select File / Add Account.
  2. If your operating system is Tiger, click the Continue button, and select IMAP from the Account Type drop-down menu.
  3. Enter the following information:
    • Full Name – Enter your first and last name. This is the name that will appear in the From field of messages you send.
    • Email Address – Enter your entire email address (e.g., myname@mydomain.com).
    • Password – Enter the password for your email account.
  4. Click the Continue button.
  5. Enter the following information:
    • Account Type – Select IMAP from the drop-down menu.
    • Description – Enter a descriptive name for your mail account (e.g., Work Mail or Home Mail).
    • Incoming Mail Server – Enter the secure server name: secure.emailsrvr.com
    • User Name – Enter your entire email address (e.g., myname@mydomain.com).
    • Password – Enter the password for this account.
  6. Click the Continue button.
  7. Mac Mail will now attempt to detect the incoming server settings. If the Incoming Mail Security window appears, do the following:
    1. Check the Use Secure Sockets Layer (SSL) box.
    2. In the Authentication drop-down menu, select Password.
    3. Click the Continue button.
  1. Enter the following information:
    • Description – This entry is optional. Enter a descriptive name for your mail account (e.g., Work Mail or Home Mail).
    • Outgoing Mail Server – Enter the secure server name:
      secure.emailsrvr.com
    • Check the Use only this server box.
    • Check the Use Authentication box.
    • User Name – Enter your entire email address (e.g., myname@mydomain.com).
    • Password – Enter the password for your email account.
  2. Click the Continue button.
  3. Mac Mail will now attempt to detect the outgoing server settings. If the Outgoing Mail Security window appears, do the following:
    1. Check the Use Secure Sockets Layer (SSL) box.
    2. In the Authentication drop-down menu, select Password.
    3. Click the Continue button.
  4. When the setup process is done, you will see an Account Summary window that summarizes your connections. Click the Create button.

Using IMAP Folders

To simplify the organization of your messages, you can indicate which IMAP folders Mac Mail should use to store sent mail, drafts, spam, and trash.

 

  1. Select Mail / Preferences.
  2. Click the Accounts button, located at the top of the window.
  3. Click once on your IMAP account, as it appears in the Accounts list.
  4. Click the Mailbox Behaviors tab.
  5. Clear all of the check boxes.
  6. Close the Accounts window.
  7. When prompted to save your changes, click the Save button.
  8. In your IMAP folder, located in the Mailboxes pane (select View / Show Mailboxes to display the pane if it’s not there), do the following:
    • Click once on the Sent, Drafts, Spam, or Trash folder.
    • Select Mailbox / Use This Mailbox For.
    • Select Sent, Drafts, Junk, or Trash from the resulting list in the sub-menu.
  9. The selected folder will disappear from your IMAP list, and will now reappear as the corresponding Mac Mail folder.

 

Setting up Mail.app for POP Access

To set up Mac Mail for POP, perform the following steps:

  1. Open Mac Mail. If this is the first time that it has been used, the Setup Assistant will appear. Otherwise, select File / Add Account.
  2. If your operating system is Tiger, click the Continue button, and select POP from the Account Type drop-down menu.
  3. Enter the following information:
    • Full Name – Enter your first and last name. This is the name that will appear in the From field of messages you send.
    • Email Address – Enter your entire email address (e.g., myname@mydomain.com).
    • Password – Enter the password for your email account.
  4. Click the Continue button.
  5. Enter the following information:
    • Account Type – Select POP from the drop-down menu.
    • Description – Enter a descriptive name for your mail account (e.g., Work Mail or Home Mail).
    • Incoming Mail Server – Enter the secure server name: secure.emailsrvr.com
    • User Name – Enter your entire email address (e.g., myname@mydomain.com).
    • Password – Enter the password for this account.
  6. Click the Continue button.
  7. Mac Mail will now attempt to detect the incoming server settings. If the Incoming Mail Security window appears, do the following:
    1. Check the Use Secure Sockets Layer (SSL) box.
    2. In the Authentication drop-down menu, select Password.
    3. Click the Continue button.
  8. Enter the following information:
    • Description – This entry is optional. Enter a descriptive name for your mail account (e.g., Work Mail or Home Mail).
    • Outgoing Mail Server – Enter the secure server name:
      secure.emailsrvr.com
    • Check the Use only this server box.
    • Check the Use Authentication box.
    • User Name – Enter your entire email address (e.g., myname@mydomain.com).
    • Password – Enter the password for your email account.
  9. Click the Continue button.
  10. Mac Mail will now attempt to detect the outgoing server settings. If the Outgoing Mail Security window appears, do the following:
    1. Check the Use Secure Sockets Layer (SSL) box.
    2. In the Authentication drop-down menu, select Password.
    3. Click the Continue button.
  11. When the setup process is done, you will see an Account Summary window that summarizes your connections. Click the Create button.

Leaving a Copy of Messages on the Server By default, when you download new messages using Mac Mail, your messages will remain on the hosted server for one week. After one week, they will be deleted from the server. This helps you to avoid exceeding your account’s storage limits. Follow the directions below to make changes to the default settings.

 

  1. Select Mail / Preferences.
  2. Click once on your account, as it appears in the Accounts list.
  3. Click the Advanced tab.
  4. Select the Remove copy from the server after retrieving a message check box, if desired.
  5. If you selected the check box, click the drop-down menu to indicate when Mac Mail should remove your mail from the server. Or you can indicate that Mac Mail should remove your mail from the server when you move it from the Inbox into another folder.
  6. Close the Accounts window.
  7. Click the Save button.

How do i configure my email account in Opera?

Please see the PDF documentations on setting up a POP or IMAP account in Opera.
Please see What is my mail server? for any questions concerning mail server names.

How do i configure my email account in Outlook (2000)?

Please see the PDF documentations on setting up a POP or IMAP account in Outlook 2000.
Please see What is my mail server? for any questions concerning mail server names.

How do i configure my email account in Outlook (2000& XP)?

Please see the PDF documentations on setting up a POP or IMAP account in Outlook 2002 and XP.
Please see What is my mail server? for any questions concerning mail server names.

How do i configure my email account in Outlook (2003)?

Please see the PDF documentations on setting up a POP or IMAP account in Outlook 2003.
Please see What is my mail server? for any questions concerning mail server names.

How do i configure my email account in Outlook (2007)?

How to setup Outlook 2007 with IMAP Access

  1. In Outlook, select Tools / Account Settings.
  2. On the Email tab, click the New button.
  3. If prompted, ensure that the Microsoft Exchange, POP3, IMAP, or HTTP option button is selected, and click the Next button.
  4. Select the Manually configure server settings or additional server types check box.
  5. Click the Next button.
  6. Ensure that the Internet E-mail radio button is selected, and click the Next button.
  7. Enter the following information:
    • Your Name – Enter your first and last name. This is the name that will appear in the From field of messages you send.
    • E-mail Address – Enter your entire email address (e.g., myname@mydomain.com).
    • Account Type – Select IMAP from the drop-down menu.
    • Incoming mail server – Enter the secure server name: secure.emailsrvr.com
    • Outgoing mail server (SMTP) – Enter the secure server name: secure.emailsrvr.com
    • User Name – Enter your entire email address (e.g., myname@mydomain.com).
    • Password – Enter the password for your email account.
  8. Click the More Settings button.
  9. Click the Outgoing Server tab.
  10. Select the My outgoing server (SMTP) requires authentication check box. Leave the default setting, Use same settings as my incoming mail server.
  11. Click the Advanced tab.
  12. In both of the Use the following type of encrypted connection drop-down menus, select SSL.
  13. In the Incoming server (IMAP) box, enter the secure incoming port: 993
  14. In the Outgoing server (SMTP) box, enter the secure outgoing port: 465.
  15. Click the OK button.
  16. Click the Next button.
  17. Click the Finish button.
  18. Click the Close button.

IMAP Folders
Folders should sync automatically with an IMAP account; however, if you have added folders in Webmail and they are not showing in Outlook, perform the following steps:

 

  1. Select Tools / IMAP Folders.
  2. Click the Query button.
  3. Select the newly added folder(s), and click the Subscribe button.
  4. Click the OK button.
  5. Restart Outlook to update the folder list.

How to setup Outlook 2007 with POP Access

To set up Outlook 2007 for POP, perform the following steps:

 

  1. In Outlook, select Tools / Account Settings.
  2. On the Email tab, click the New button. 
  3. If prompted, ensure that the Microsoft Exchange, POP3, IMAP, or HTTP radio button is selected, and click the Next button.
  4. Check the Manually configure server settings or additional server types box.
  5. Click the Next button.
  6. Ensure that the Internet E-mail radio button is selected, and click the Next button.
  7. Enter the following information:
    • Your Name – Enter your first and last name. This is the name that will appear in the From field of messages you send.
    • E-mail Address – Enter your entire email address (e.g., myname@mydomain.com).
    • Account Type – Select POP3 from the drop-down menu.
    • Incoming mail server – Enter the secure server name: secure.emailsrvr.com
    • Outgoing mail server (SMTP) – Enter the secure server name: secure.emailsrvr.com
    • User Name – Enter your entire email address (e.g., myname@mydomain.com).
    • Password – Enter the password for your email account.
  1. Check the Remember password box, if you want Outlook to check for email without prompting you to enter your password.
  2. Click the More Settings button.
  3. Click the Outgoing Server tab.
  4. Check the My outgoing server (SMTP) requires authentication box. Leave the default setting, Use same settings as my incoming mail server
  5. Click the Advanced tab. 
  6. Check the This server requires an encrypted connection (SSL) box.
  7. In the Use the following type of encrypted connection dropdown menu, select SSL.
  8. In the Incoming server (POP3) box, enter the secure incoming port: 995
  9. In the Outgoing server (SMTP) box, enter the secure outgoing port: 465.
  10. A POP connection normally removes the email messages from the server during download. If you would like to leave copies on the server, select the Leave a copy of messages on server check box. To avoid exceeding your account’s storage limits, indicate whether the server should delete messages after a certain number of days and/or delete messages when you manually delete them from the Deleted Items folder.
  11. Click the OK button.
  12. Click the Next button.
  13. Click the Finish button.
  14. Click the Close button.

How do i configure my email account in Outlook Express?

Please see the PDF documentations on setting up a POP or IMAP account in Outlook Express.
Please see What is my mail server? for any questions concerning mailserver names.

How do i configure my email account in PowerMail?

Please see the attached PDF documentation on settings up your email account on PowerMail via IMAP or POP
Please see What is my mail server? for any questions concerning mail server names.

How do i configure my email account in Thunderbird?

Please see the PDF documentations on setting up a POP or IMAP account in Thunderbird.
Please see What is my mail server? for any questions concerning mail server names.

How do i configure my email account in VersaMail?

Please see the PDF documentation on settings up your email account on VersaMail.
Please see What is my mail server? for any questions concerning mail server names.

How do i configure my email account in Windows Mail?

Please see the documentation for IMAP or POP account in Windows Mail.
Please see What is my mail server? for any questions concerning mail server names.

How do I configure my email account in Windows Mobile?

How to configure Windows Mobile with IMAP Access

The Windows Mobile setup steps vary depending on your mobile device and wireless provider. You may need to consult the help documentation that accompanies your device. To set up Windows Mobile for IMAP, do the following:

  1. On your Windows Mobile device, open the Messaging application and create a new account.
  2. When Windows Mobile prompts you, enter the following information in the fields provided.
    • User name – Enter your entire email address, using all lowercase letters (e.g., myname@mydomain.com).
    • Your Name – Enter your name. This is the name that will be displayed when you send an email message.
    • Password – Enter the password associated with your email account.
    • Account type – Select IMAP4.
    • Name – Enter a descriptive name for the account (e.g., Work Account).
  3. Enter the following mail server information:
    • Incoming Mail: secure.emailsrvr.com:993
    • Outgoing Mail: secure.emailsrvr.com:465
  4. Click the Require SSL connection box.
  5. Click the Outgoing mail requires authentication box.

How to configure Windows Mobile with POP Access

The Windows Mobile setup steps vary depending on your mobile device and wireless provider. You may need to consult the help documentation that accompanies your device. To set up Windows Mobile for POP, do the following:

  1. On your Windows Mobile device, open the Messaging application and create a new account.
  2. When Windows Mobile prompts you, enter the following information in the fields provided.
    • User name – Enter your entire email address, using all lowercase letters (e.g., myname@mydomain.com).
    • Your Name – Enter your name. This is the name that will be displayed when you send an email message.
    • Password – Enter the password associated with your email account.
    • Account type – Select POP3.
    • Name – Enter a descriptive name for the account (e.g., Work Account).
  3. Enter the following mail server information:
    • Incoming Mail: secure.emailsrvr.com:995
    • Outgoing Mail: secure.emailsrvr.com:465
  4. Click the Require SSL connection box.
  5. Click the Outgoing mail requires authentication box.

How do I configure my email account on my iPhone?

Setting up IMAP on your iPhone

To set up iPhone for IMAP, do the following:

  1. Tap Settings
  2. Tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.

Enter the following information in the spaces provided:

    1. Name – Enter your first and last name. This is the name that will appear in the From field of messages you send.
    2. Address – Enter your entire email address (e.g., myname@mydomain.com).
    3. Password – Enter the password for your email account.

li>Description – Enter a descriptive name for the account (e.g., Work Account). This description will be visible only to you.

Tap the Save button.
If IMAP is not already selected, tap the IMAP button.

Under both the Incoming Mail Server and Outgoing Mail Server sections, enter the following information:

  1. Host Name – Enter the secure server name:
    secure.emailsrvr.com
  2. User Name – Enter your entire email address (e.g., myname@mydomain.com).
  3. Password – Enter the password for your email account.


Tap the Save button.
The iPhone will verify settings and return to the Mail, Contacts, Calendars screen.

Setting up POP Email access on your iPhone

To set up iPhone for POP, do the following:

  1. Tap Settings
  2. Tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.

Enter the following information in the spaces provided:

  1. Name – Enter your first and last name. This is the name that will appear in the From field of messages you send.
  2. Address – Enter your entire email address (e.g., myname@mydomain.com).
  3. Password – Enter the password for your email account.
  4. Description – Enter a descriptive name for the account (e.g., Work Account). This description will be visible only to you.

Tap the Save button.
Tap the POP button.
Under both the Incoming Mail Server and Outgoing Mail Server sections, enter the following information:

  1. Host Name – Enter the secure server name:
    secure.emailsrvr.com
  2. User Name – Enter your entire email address (e.g., myname@mydomain.com).
  3. Password – Enter the password for your email account.

Server addresses:

Tap the Save button.

The iPhone will verify settings and return to the Mail, Contacts, Calendars screen

How do I configure my email account on my Palm Pre?

Setting up your Palm Pre for IMAP Access

To set up the Palm Pre for IMAP, perform the following steps:

  1. Tap the Email icon.
  2. If there are no email accounts, tap the Email tab and select Manual Setup. Proceed to step 3. If there are already email accounts on the Palm Pre, perform the following steps:
    1. Tap the Email tab and select Preferences & Accounts.
    2. Tap the Add An Account button.
    3. Tap the Email tab and select Manual Setup.
  3. Under MAIL TYPE, tap and select IMAP.
  4. Under EMAIL ADDRESS, enter your entire email address (e.g., myname@mydomain.com).
  5. Under INCOMING MAIL SERVER, enter the following information in the spaces provided:
    • Enter server name – Enter the secure server name: secure.emailsrvr.com
    • USERNAME – Enter your entire email address (e.g., myname@mydomain.com).
    • PASSWORD – Enter the password for your email account.
    • PORT # – Enter the secure incoming port: 993
    • ENCRYPTION – Tap and select SSL.
  6. Under OUTGOING MAIL SERVER, enter the following information in the spaces provided:
    • Enter server name – Enter the secure server name: secure.emailsrvr.com
    • Use Authentication – Select ON.
    • USERNAME – (This may auto-populate with the information that you have already entered.) Enter your entire email address (e.g., myname@mydomain.com).
    • PASSWORD – (This may auto-populate with the information that you have already entered.) Enter the password for your email account.
    • PORT # – Enter the secure incoming port: 465
    • ENCRYPTION – Tap and select SSL.
  7. Under ROOT FOLDER, enter Inbox. with the period.
  8. Tap the Sign In button.

Setting up your Palm Pre for POP Access

To set up the Palm Pre for POP, perform the following steps:

 

  1. Tap the Email icon.
  2. If there are no email accounts, tap the Email tab and select Manual Setup. Proceed to step 3. If there are already email accounts on the Palm Pre, perform the following steps:
    1. Tap the Email tab and select Preferences & Accounts.
    2. Tap the Add An Account button.
    3. Tap the Email tab and select Manual Setup.
  3. Under MAIL TYPE, ensure that POP is selected.
  4. Under EMAIL ADDRESS, enter your entire email address (e.g., myname@mydomain.com).
  5. Under INCOMING MAIL SERVER, enter the following information in the spaces provided:
    • Enter server name – Enter the secure server name: secure.emailsrvr.com
    • USERNAME – Enter your entire email address (e.g., myname@mydomain.com).
    • PASSWORD – Enter the password for your email account.
    • PORT # – Enter the secure incoming port: 995
    • ENCRYPTION – Tap and select SSL.
  6. Under OUTGOING MAIL SERVER, enter the following information in the spaces provided:
    • Enter server name – Enter the secure server name: secure.emailsrvr.com
    • Use Authentication – Select ON.
    • USERNAME – (This may auto-populate with the information that you have already entered.) Enter your entire email address (e.g., myname@mydomain.com).
    • PASSWORD – (This may auto-populate with the information that you have already entered.) Enter the password for your email account.
    • PORT # – Enter the secure incoming port: 465
    • ENCRYPTION – Tap and select SSL.
  7. Tap the Sign In button.

Spam Settings

From Cloud Sites Wiki

If our spam filtering software suspects that an incoming message is spam, it will be sent to the Spam folder. However, in some cases spam messages may be delivered to your Inbox or some messages you want to receive may be delivered to the Spam folder. You can customize your spam filtering settings and level of filtering within webmail.

To verify if spam filtering is enabled, please see Is spam filtering enabled on my email accounts?

The Catch All Account

If you’re account is configured to be the “catch all”, then spam will not be filtered and you will still see messages coming in as [SPAM] even though you may have it set to do otherwise.

Blacklisting Users/Domains

Email sent to you from domains, email addresses, and IPs on your blacklist will be blocked and will not be delivered to your mailbox. To manage your blacklist, do the following:

  1. Click the Settings link, located in the upper right corner of the webmail window.
  2. In the left pane, click Spam Settings.
  3. Click the Blacklist tab.

Domains and email addresses that are blacklisted will appear in the Blacklisted Domains & Email Addresses box. To add a domain or email address to the list:

  1. Click the Add button.
  1. Enter a domain or email address in the space provided. Note: We recommend that you not blacklist domains from large email systems, such as hotmail.com or yahoo.com, as this could prevent you from receiving legitimate email. Also, you can use a “%” as a wildcard in the domain or email address (For example: @%.ru).
  2. Click the Add button.

IP addresses that are blacklisted will appear in the Blacklisted IP Addresses box. To add an IP to the list:

  1. Click the Add button.
  1. Enter an IP or IP range in the space provided. Note: You can use a “%” as a wildcard in the last three octets to specify IP ranges. For example: 216.12.34.%, 216.12.%.%, and 216.%.%.% are all valid ranges.
  2. Click the Add button.

Click the Save button.

Removing Users/Domains From the Blacklist

Email sent to you from domains, email addresses, and IPs on your blacklist will be blocked and will not be delivered to your mailbox. To manage your blacklist, do the following:

Click the Settings link, located in the upper right corner of the webmail window.

  1. In the left pane, click Spam Settings.
  2. Click the Blacklist tab.

Blacklisted domains and email addresses will appear in the Blacklisted Domains & Email Addresses box. Click once on the blacklisted domain, email address, or IP address you want to delete. To select more than one item, hold the Ctrl key and click on each item you want to delete.

  1. Click the corresponding Delete button.
  2. To confirm you want to delete the item(s), click the Yes button.

Click the Save button.

Adding users/domains to your Safelist

Email that you receive from domains, email addresses, and IPs on your safelist will bypass the spam filters, ensuring you receive email from those senders. To add a domain, email address, or IP to your safelist, do the following:

  1. Click the Settings link, located in the upper right corner of the webmail window.
  2. In the left pane, click Spam Settings.
  3. Click the Safelist tab.

Domains and email addresses that are safelisted will appear in the Safelisted Domains & Email Addresses box. To add a domain or email address to the list:

  1. Click the Add button.
  1. Enter a domain or email address in the space provided. Note: We recommend that you not safelist domains from large email systems, such as hotmail.com or yahoo.com, as this could result in spam arriving in your Inbox. Also, you can use a “%” as a wildcard in the domain or email address (For example: @%.ru).
  2. Click the Add button.

IP addresses that are safelisted will appear in the Safelisted IP Addresses box. To add an IP to the list:

  1. Click the Add button.
  2. Enter an IP or IP range in the space provided. Note: You can use a “%” as a wildcard in the last three octets to specify IP ranges. For example: 216.12.34.%, 216.12.%.%, and 216.%.%.% are all valid ranges.
  3. Click the Add button.

Click the Save button.

Report Spam

To report unfiltered spam, in any folder other than the “Spam” folder, do one of the following:

  1. Select or open the email, and then click the Report Spam link. Or, right-click the email and select Report Spam.

To report several emails, select the check box next to each email you want to report, then:

  1. Click the Select Action drop-down menu
  2. Select Report Spam

Note: When you report spam, a copy of the email will be sent to Cloudmark, our spam filtering provider, and the email will be moved to your “Spam” folder.

Report a message as not spam

To report a legitimate email that has been filtered into the “Spam” folder, open your “Spam” folder and do one of the following:

  1. Select or open the email
  2. Click the Not Spam link Or right-click the email and select Not Spam.

To report several emails,select the check box next to each email you want to report, then:

  1. Click the Select Action drop-down menu
  2. Select Not Spam.

Note: When you mark an email as “Not Spam,” the email will be moved into your “Inbox” folder, and the sender will be added to your Safelist.

Edit Spam Settings per Email user

Spam filtering tools work to detect and filter out spam. The changes you make to your spam filtering preferences will be in effect regardless of your email software; even if you use Outlook, Netscape Mail, Eudora, etc., your spam will be filtered, according to your preferences, before the email reaches your inbox.

  1. Click the Settings link, located in the upper right corner of the webmail window.
  2. Click Spam Settings, located in the left pane.

In the Spam Filtering section, you can turn spam filtering on or off. Or, you can turn on the Exclusive setting, which will allow you to receive incoming email only from addresses or IPs on your safelist. For more information about safelists, please see the specific topics related to safelists.

If you turned spam filtering on, you will need to specify how you want spam to be handled. In the Spam Handling section, select from the following:

 

  1. Deliver to the Spam folder—Spam email will be delivered to your Spam folder. To specify Spam folder cleanup options, click the Cleanup Options link:
    1. Delete after [    ] days or [    ] total emails—Indicate whether email messages in the Spam folder should be deleted after a certain number of days or a certain number of email messages, whichever occurs first.
    2. Never automatically delete spam—Select this if you want your spam messages delivered to the Spam folder, but you do not want spam messages automatically deleted.
  2. Delete the email immediately—Spam email will be deleted automatically.
  3. Deliver to the email address—Spam email will be forwarded to the email address you indicate.
  4. Include [SPAM] at the beginning of the subject line—Spam email will be delivered to your Inbox, but will include the text “[SPAM]” in the Subject line.

Click the Save button

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