To set up an email account or see what characters are supported in an email address, see How do I create an email account? You can access your email account on the internet or through an email client (i.e. Outlook, Eudora). See How do I check my email account using webmail? .How Do I Access My Email Account
With an E-Mail Client
With Webmail
There are several mail servers that are available to you. If you have any questions, please contact support. You can access webmail a couple different ways: If you have not yet set up an email address, see How do I create an email account? Secure email is supported and below are the server names and ports that you can use to configure your email client(s) with: You can access a mobile version of the webmail by going to mail.emailsrvr.com/mobile. To change your password for an email account, please follow these directions: You can also change your password within webmail as well: Basic spam filtering is set up and enabled for all of your email accounts through Cloud Sites. If our spam filtering software suspects that an incoming message is spam, it will send the message to the Spam folder or prefix the message with “[SPAM]” depending on your email settings. You can change how spam messages are handled within the webmail interface and from your Cloud Services Control Panel. To edit spam filtering settings for the entire domain: To edit spam filtering settings for an individual email account: For more information regarding the spam filter, please see Spam Settings. We are constantly updating our virus and spam filtering features. The sad reality is that virus and spam attacks change frequently so email providers have to keep up the pace or end up disappointing their customers. If one of our users sends an email with a virus in it, the email will not be delivered, and the user will receive an automated response from our server that lets the user know that their machine appears to be infected with a virus and needs to be disinfected. This is still .reactive. support, I know. But I just can.t think of a good way to download the right fix for each type of computer and each type of infection and then send that to the infected user. Let me know if anyone has any ideas. We have also improved our scanning inside of attached graphics files (.png, .jpg, .gif) for certain types of viruses that use buffer overflows inside those graphics files to infect a new system. Most commonly an email virus makes a fake .From. address for new emails it generates. A lot of people like to reply to an emailed virus and say something useful like, .Hey, Bob, you have a virus.. But because the .From. address was forged, Bob.s computer wasn.t really infected.Bob was simply another name in the address book of the infected computer. I did this once a long time ago. Sorry, Ted. In an interesting but only partially related note, lots of anti-virus programs would auto-reply to these virus emails and accuse good people like Bob and Ted of being infected when they really weren.t. Our system has always been smart and kind enough to not bother the addressee.s in the .From. field. Anyway, a few viruses now use the real sender’s email address in the (From) field and use proper SMTP settings from the computer’s email program. In our case we can see these attempts and will be letting the user know that they need to look at running some anti-virus updates. And we needed to increase our scanner.s abilities with graphics files. Some graphic files have a little information field that indicates the total size of the graphic file. But certain viruses now put in a bad piece of data in that size field and then tack on malicious computer instructions at the end of the graphic file that act as the virus. We.re now better at catching those viruses. We scan for viruses first. That way, if a message is infected with a virus, we can skip the spam filtering and save a little processing power for moving more legitimate email. When you check your email with a POP connection, new email messages are downloaded to your computer and are then deleted from the email server. When you check your email with an IMAP connection, you are accessing and managing your email directly from the email server. An autoresponder is an email that is sent automatically to anyone who sends an email to your account. You will still receive all of your messages as usual, but everyone who emails you will receive the message that you set up in response. If you are going to be out of the office, you can use this type of message to let people know when you will be back. When sending out email from your email client such as Mac Mail or Outlook, webmail or using authentication in your code to our mail system, there are limitations on how many messages you can send out. A catchall address is a designated mailbox where any email sent to a non-existent email address will be delivered. To better help explain catchalls, review the example below: You have the following mailboxes setup on your account: Now in this example, any email sent to john@yourdomain.com would be delivered to that corresponding mailbox. Email forwarding allows you to automatically send all of the emails received at a configured email account (or accounts) to be sent (forwarded) to one or more email addresses. Important Note: Once the email forward has taken effect, email will no longer arrive at this mailbox it will be immediately sent to the forward address(es). Again, please allow up to 15 minutes to lapse prior to testing any of these changes. The Rackspace Cloud’s network currently has two mail exchangers (MX hosts) to provide you with a highly available mail solution. If you choose to run your own DNS servers or host your DNS elsewhere, our current MX record setup is as follows: (bind format) Please check back often as we will add more MX hosts as our system continues to grow. If our spam filtering software suspects that an incoming message is spam, it will be sent to the Spam folder. However, in some cases spam messages may be delivered to your Inbox or some messages you want to receive may be delivered to the Spam folder. You can customize your spam filtering settings and level of filtering within webmail. If you’re account is configured to be the “catch all”, then spam will not be filtered and you will still see messages coming in as [SPAM] even though you may have it set to do otherwise Please visit our Spam_Settings article for an overview on how to manipulate various email spam settings. If your application is going to be sending out single messages (or less than 25 messages at a time), we highly suggest using SMTP. SMTP is a better option for sending out small amounts of mail. If you have questions on configuring your application to use SMTP, please visit with a member of our support team. Using SMTP Authentication with ASP CDOSYS: How do I test CDOSYS SMTP functionality? To set up Entourage for IMAP, do the following: To set up Entourage for POP, do the following: A POP connection typically removes the email messages from the email server after you have downloaded new messages to your computer. If you would like to leave copies on the server, do the following: To set up Mac Mail for IMAP, perform the following steps: To simplify the organization of your messages, you can indicate which IMAP folders Mac Mail should use to store sent mail, drafts, spam, and trash. To set up Mac Mail for POP, perform the following steps: Leaving a Copy of Messages on the Server By default, when you download new messages using Mac Mail, your messages will remain on the hosted server for one week. After one week, they will be deleted from the server. This helps you to avoid exceeding your account’s storage limits. Follow the directions below to make changes to the default settings. IMAP Folders To set up Outlook 2007 for POP, perform the following steps: The Windows Mobile setup steps vary depending on your mobile device and wireless provider. You may need to consult the help documentation that accompanies your device. To set up Windows Mobile for IMAP, do the following: The Windows Mobile setup steps vary depending on your mobile device and wireless provider. You may need to consult the help documentation that accompanies your device. To set up Windows Mobile for POP, do the following: To set up iPhone for IMAP, do the following: Enter the following information in the spaces provided: li>Description – Enter a descriptive name for the account (e.g., Work Account). This description will be visible only to you. Tap the Save button. Under both the Incoming Mail Server and Outgoing Mail Server sections, enter the following information: To set up iPhone for POP, do the following: Enter the following information in the spaces provided: Tap the Save button. Server addresses: The iPhone will verify settings and return to the Mail, Contacts, Calendars screen To set up the Palm Pre for IMAP, perform the following steps: To set up the Palm Pre for POP, perform the following steps: If our spam filtering software suspects that an incoming message is spam, it will be sent to the Spam folder. However, in some cases spam messages may be delivered to your Inbox or some messages you want to receive may be delivered to the Spam folder. You can customize your spam filtering settings and level of filtering within webmail. To verify if spam filtering is enabled, please see Is spam filtering enabled on my email accounts? If you’re account is configured to be the “catch all”, then spam will not be filtered and you will still see messages coming in as [SPAM] even though you may have it set to do otherwise. Email sent to you from domains, email addresses, and IPs on your blacklist will be blocked and will not be delivered to your mailbox. To manage your blacklist, do the following: Domains and email addresses that are blacklisted will appear in the Blacklisted Domains & Email Addresses box. To add a domain or email address to the list: IP addresses that are blacklisted will appear in the Blacklisted IP Addresses box. To add an IP to the list: Click the Save button. Email sent to you from domains, email addresses, and IPs on your blacklist will be blocked and will not be delivered to your mailbox. To manage your blacklist, do the following: Click the Settings link, located in the upper right corner of the webmail window. Blacklisted domains and email addresses will appear in the Blacklisted Domains & Email Addresses box. Click once on the blacklisted domain, email address, or IP address you want to delete. To select more than one item, hold the Ctrl key and click on each item you want to delete. Click the Save button. Email that you receive from domains, email addresses, and IPs on your safelist will bypass the spam filters, ensuring you receive email from those senders. To add a domain, email address, or IP to your safelist, do the following: Domains and email addresses that are safelisted will appear in the Safelisted Domains & Email Addresses box. To add a domain or email address to the list: IP addresses that are safelisted will appear in the Safelisted IP Addresses box. To add an IP to the list: Click the Save button. To report unfiltered spam, in any folder other than the “Spam” folder, do one of the following: To report several emails, select the check box next to each email you want to report, then: Note: When you report spam, a copy of the email will be sent to Cloudmark, our spam filtering provider, and the email will be moved to your “Spam” folder. To report a legitimate email that has been filtered into the “Spam” folder, open your “Spam” folder and do one of the following: To report several emails,select the check box next to each email you want to report, then: Note: When you mark an email as “Not Spam,” the email will be moved into your “Inbox” folder, and the sender will be added to your Safelist. Spam filtering tools work to detect and filter out spam. The changes you make to your spam filtering preferences will be in effect regardless of your email software; even if you use Outlook, Netscape Mail, Eudora, etc., your spam will be filtered, according to your preferences, before the email reaches your inbox. In the Spam Filtering section, you can turn spam filtering on or off. Or, you can turn on the Exclusive setting, which will allow you to receive incoming email only from addresses or IPs on your safelist. For more information about safelists, please see the specific topics related to safelists. If you turned spam filtering on, you will need to specify how you want spam to be handled. In the Spam Handling section, select from the following: Click the Save buttonWhat is my mail server?
Here are some of the mail servers that are available:
Server Type
Server Name
Port
POP3 & IMAP
mail.(domain.com)
110 (POP3) & 143 (IMAP)
POP3 & IMAP
mail.emailsrvr.com
110 (POP3) & 143 (IMAP)
POP3
pop.emailsrvr.com
110
IMAP
imap.emailsrvr.com
143
SMTP
smtp.emailsrvr.com
25, 587, 8025, and 2525
SMTP
mail.emailsrvr.com
25, 587, 8025, and 2525
SMTP
mail.(domain.com)
25, 587, 8025, and 2525
POP3 with SSL
secure.emailsrvr.com
995
IMAP with SSL
secure.emailsrvr.com
993
SMTP with SSL
secure.emailsrvr.com
25, 465, 587, 8025, and 2525
How do i check my email account using webmail?
OR
The first method only works as long as DNS is pointed at us (and has had 24-48 hours to propagate), the second is DNS independent and can be used for testing.Does the Instalogic cloud support secure email?
How do i access webmail via mobile device?
You can also substitute your domain for emailsrvr.com when pointing to our name servers or if you have the appropriate CNAME records setup on your current name servers. (If you’re pointing to our nameservers then by default you have these records setup, unless modified otherwise by you)Setting up email on your mobile devices
How do i add an email address to the webmail address book?
Once the email address has been added, it should appear in your Contact List. You can access your Contact List by clicking on the “Contacts” tab in the upper left hand corner.How do i change an email password?
How do i change the amount of storage space for email account?
If you require mailboxes larger than 1GB, or are looking for a more feature rich email experience, we recommend upgrading to our separate InstaMail accounts. Migrating your mail to InstaMail is an easy transition and you will not lose your mailboxes or messages.Benefits of using InstaMail include but are not limited to:
* 10GB mailboxes
* Manage your email accounts from an advanced Control Panel
* 50MB attachment limitsHow do i compose a new message in webmail?
How do i create an email account?
Please note that the username can only contain letters, numbers, dots (.), hyphens (-) and underscores (_). It must also begin with either a letter or a number.How do i view email headers?
To view email headers in webmail, there is a “Full Header” link located on the top right corner.
Different email clients also allow you to view headers:Outlook — Right click on the message, select “Options,” header information is located in “Internet Headers” text field.Outlook Express — Double-click on the message, select the “File” menu, click “Properties” and “Details.”Apple Mail — Double-click on the message, choose “View,” select “Customize Headers” and drag the “Show Headers” icon into your toolbar.Entourage — Double-click on the message, select the “View” menu, click “Internet Headers” and use your mouse to pull down on the line below the header so that the entire header is visible.Eudora — Double-click on the message, click the button on the upper left-hand corner of the message.Is spam filtering enabled on my email account?
Editing Spam Filtering for a Domain
Editing Spam Filtering for an Email Account
See Also
Is there Antivirus protections on my email accounts?
Our Newest Filters
Why?
The Order Of Things
Should i use POP or IMAP? What is the difference?
POP
Access: Since your email is stored on your computer, you must be at your computer to access your email.
Storage: You don’t need to worry about running out of online storage space. Since you’re downloading your emails to your computer, you can keep as many emails as your computer can store.
Backup: You should implement an effective backup system for your computer, in case you need to retrieve lost or deleted emails.
Internet Connection: You will need an Internet connection to download email, but you can view your downloaded email offline (i.e., without an Internet connection).IMAP
Access: Since the emails are stored on the email server, you can access and manage your email and email folders from multiple computers or mobile devices.
Storage: If you have limited online storage space, you may need to delete some emails periodically to avoid exceeding your storage capacity.
Backup: Email is automatically backed up every evening; so, if you accidentally delete an email, your email administrator can retrieve it even up to 14 days later. Internet Connection: If you do not have an Internet connection, you cannot access your email.
Note: By default, email software applications (e.g., Outlook, Thunderbird) store your sent, draft, and trash email on your computer, rather than storing it on the email server (as it should with an IMAP connection). You may need to make some adjustments to your email software setup so that sent, drafts, and trash email will be stored in your online Sent, Drafts, and Trash folders.What are Auto-responders? How do i set them up?
To set up an autoresponder.
What are the limits on SMTP email?
You may not use your Mail Service to send Bulk Mail. “Bulk Mail” means email messages of similar content that are sent to more than two hundred and fifty (250) recipients. Attempts to circumvent this restriction by breaking up bulk email over time, using multiple accounts, or other means will be a violation of this restriction. If larger amounts of messages are needed to be sent you should use our internal relays following the guidelines in the article below.
The Instalogic Cloud may block or delete mail that violates this AUP. In addition, your mail services may be suspended or terminated for violation of this AUP in accordance with the Terms of Service.What is a catchall address? How do i set a catchall address?
The same would hold true for any email sent to bill@yourdomain.com. However, what would happen if an email was sent to “frank@yourdomain.com”?
Because the mailbox frank@yourdomain.com has not been setup in the system, normally the email would be rejected with a “user unknown” message and would be returned to the sender. However, if you have a catchall setup, like in the example above, the email would be delivered to the catch-all mailbox. This would hold true for email sent to any other addresses which have not been setup as mailboxes on the system.
To set up a catchall email account for a particular domain:
What is email forwarding? How do i set it up?
NOTE: You may set up a total of 15 email forwards . Of the 15 forwarding addresses a maximum of 4 of them can be used which are on an external domain (a domain other than that which the email is configured on). These entries must be separated by commas.
It’s also important to note that it may take up to 15 minutes for the changes to the mail account become effective.
To set up an email forward for one of your email accounts:
To have the mail server retain a copy of the message:
What is Outlook express error 0x800CCC0E?
The connection to the server has failed. Account: ”, Server: ”, Protocol: SMTP, Port: 25, Secure (SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E
If you receive this error code you are more than likely having an issue with your internet service provider (ISP) blocking access to port 25. You can change your SMTP port number that your email client uses within your client configuration. The standard alternate port for use is 587.
If you are still experiencing issues sending email please check your antivirus settings. Sometimes antivirus software can block email from being sent properly. If you have any additional questions, please contact us at support@instalogic.comWhat MX host should i use?
For the best Instalogic Cloud mail experience we recommend keeping your MX hosts up to date. Of course, if you host your DNS with The Instalogic Cloud, you will not need to make any changes and all of the MX hosts will be updated automatically.Why am i not receiving email?
–Make sure your settings (POP server, SMTP server, username and password) are correct. For more information see How do I access my email account?
–The email you are supposed to receive may have had an attachment greater than 50 MB. If so, the email message would have been rejected by Cloud Sites’s mail servers. If this occurs, decrease the attachment size to less than 50 MB and then try again.
–The email you are supposed to receive may have been flagged as spam or contained a virus. See Is spam filtering enabled on my email accounts? and Is there Antivirus Protection on my email accounts?
–The email may have not been addressed properly. Look at the “To:” field to make sure that the message is being sent to a valid email address. If you believe the email was addressed incorrectly, you can check the catchall mailbox, if one has been set up, to see if the email was routed there. For setting up a catchall, please see What is a catchall address? How do I set a catchall address?
–Your DNS registration or transfer may not be completed yet. This process can take up to 48 hours, and email is not functional until this is complete.
–Make sure that your domain name has not expired. An expired domain will prevent mail from being delivered properly. For more information, see What happens if my registration expires?
–If none of these other suggestions work, please contact us: support@instalogic.comWhy can't my email attachments be sent?
Why do i see SPAM in the subject of an email i received?
Why do i still receive Spam?
To verify if spam filtering is enabled, please see Is spam filtering enabled on my email accounts?The Catch All Account
Recommended Read
Rules for using Cloud sites mail relays
On the other hand, you may need to use our mail relays if your application will be sending out messages to a larger mailing list. If that’s the case, please review the following rules for sending messages through our mail relays:
Using SMTP with your scripts
Using SMTP Authentication with PHP: How do I test PHP SMTP functionality?How do i configure my email account in ChatterEmail?
Setting Up ChatterEmail
Technical Manual: Configuration and Setup Document Updated:10/06
Setting Up ChatterEmail on Your Treo for the First Time
If you have not loaded ChatterEmail on your Treo, do the following in order to load the software on your Treo for a free 30 day trial.
1. Go to your Treo’s built in browser.
2. Type get.chatteremail.com in the URL section.
3. Accept the Palm installer application into applications.
4. Select Save and Open and do not change the location of the ChatterEmail download.
5. Select Run.
6. Ignore the Free IMAP account offer (You already have an IMAP account at Webmail.us)
7. Tap under Choose the account type.
8. In the drop-down menu and select Webmail.us.
9. In the Username box, enter your entire email address (e.g., myname@mydomain.com) , using all lowercase letters.
10. Tap the OK button.Your Treo is now setup for Push Email with your Webmail.us account
Setting Up a Mail Account if ChatterEmail is already loaded on your device
1. Tap the Menu button to activate the main menu.
2. Select New Account from the box menu.
3. Tap under Choose the account type.
4. In the drop-down menu and select Webmail.us.
5. In the Username box, enter your entire email address (e.g., myname@mydomain.com) , using all lowercase letters.
6. Tap the OK button.Your Treo is now setup for Push Email with your Webmail.us account
Assigning SSL Secure Server Settings
After setting up your mail account, you can follow the steps below to adjust your account settings to use the secure
(SSL) server. The SSL protocol allows you to send and receive secure email messages.
1. Tap the Menu button to activate the main menu.
2. Select Edit Mailbox.
3. In the Imap Server box, enter the secure email server name: secure.emailsrvr.com
4. Tap the Deliver tab
5. Place a check next to Use SSL
6. Tap the SMTP tab
7. In the Server box, enter the secure email server name: secure.emailsrvr.com
8. On the bottom of the screen select SSL
9. Tap the OK button.How do i configure my email account in Entourage?
Setting up Entourage for IMAP
Setting up Entourage for POP Access
To leave a copy of messages on the server:
How do i configure my email account in Eudora?
For Windows please see IMAP or the POP documentations on setting up a POP or IMAP account in Eudora.
Please see What is my mail server? for any questions concerning mail server names.How do I configure my email account in Mail.app (Apple Mail & Mac Mail)?
Setting up Mail.app for IMAP
secure.emailsrvr.com
Using IMAP Folders
Setting up Mail.app for POP Access
secure.emailsrvr.com
How do i configure my email account in Opera?
Please see What is my mail server? for any questions concerning mail server names.How do i configure my email account in Outlook (2000)?
Please see What is my mail server? for any questions concerning mail server names.How do i configure my email account in Outlook (2000& XP)?
Please see What is my mail server? for any questions concerning mail server names.How do i configure my email account in Outlook (2003)?
Please see What is my mail server? for any questions concerning mail server names.How do i configure my email account in Outlook (2007)?
How to setup Outlook 2007 with IMAP Access
Folders should sync automatically with an IMAP account; however, if you have added folders in Webmail and they are not showing in Outlook, perform the following steps:
How to setup Outlook 2007 with POP Access
Express?How do i configure my email account in Outlook
Please see What is my mail server? for any questions concerning mailserver names.How do i configure my email account in PowerMail?
Please see What is my mail server? for any questions concerning mail server names.
Thunderbird?How do i configure my email account in
Please see What is my mail server? for any questions concerning mail server names.
VersaMail?How do i configure my email account in
Please see What is my mail server? for any questions concerning mail server names.
Windows Mail?How do i configure my email account in
Please see What is my mail server? for any questions concerning mail server names.How do I configure my email account in Windows Mobile?
How to configure Windows Mobile with IMAP Access
How to configure Windows Mobile with POP Access
How do I configure my email account on my iPhone?
Setting up IMAP on your iPhone
If IMAP is not already selected, tap the IMAP button.
secure.emailsrvr.com
Tap the Save button.
The iPhone will verify settings and return to the Mail, Contacts, Calendars screen.Setting up POP Email access on your iPhone
Tap the POP button.
Under both the Incoming Mail Server and Outgoing Mail Server sections, enter the following information:
secure.emailsrvr.com
Tap the Save button.How do I configure my email account on my Palm Pre?
Setting up your Palm Pre for IMAP Access
Setting up your Palm Pre for POP Access
Spam Settings
From Cloud Sites Wiki
The Catch All Account
Blacklisting Users/Domains
Removing Users/Domains From the Blacklist
Adding users/domains to your Safelist
Report Spam
Report a message as not spam
Edit Spam Settings per Email user